Refund Policy at thegreencrystal.com
Refunds, Returns and Exchanges – OUR GUARANTEE
Last Updated: November 20th, 2021
Exchange and Return
Our refund and returns policy lasts 15 days. If 15 days have passed since you received your order, we can’t offer you a refund or exchange.
We know that you will love what you ordered but if something doesn’t work out, we will gladly accept unwanted or defective merchandise for return or exchange. You will be responsible for paying for your own shipping costs for returning your item. A handling fee are non-refundable. If you receive a refund, the cost of the handling fee($10) will be deducted from your refund.” Final Sale” means the specified items are not eligible for return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you haven’t received the item within 90 days, we can process a full-refund.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.